Cancellation & Refund Policy

1. Contest Cancellation by Users

Pre-Contest Cancellation:

If you decide to cancel your participation in a contest before it begins, you can do so within the specified time frame indicated on the contest details page. Upon successful cancellation, any entry fees paid will be refunded to your Cricket Fantasy King account balance.

Post-Contest Start:

Once a contest has started, cancellations are no longer permitted. Entry fees become non-refundable, as the outcome of the contest is determined by the real-life performance of players.

2. Contest Cancellation by Cricket Fantasy King

Insufficient Participants:

If a contest fails to meet the minimum required number of participants, Cricket Fantasy King reserves the right to cancel it. In such cases, all entry fees will be refunded to participants' account balances.

Technical Issues:

If technical difficulties, server issues, or other unforeseen circumstances prevent the contest from running fairly, Cricket Fantasy King may cancel the contest. In this case, all entry fees will be refunded, and participants will be notified.

Violation of Rules:

If a contest is canceled due to a breach of our Fair Play Policy or other rule violations by participants, refunds may not be issued to those involved in the violation.

3. Refund Policy

Eligible Refunds:

Refunds are typically issued under the following circumstances:

• Cancellation of a contest by Cricket Fantasy King.
• User-initiated cancellation before the contest begins.
• Errors in billing or payment processing.

Refund Method:

Refunds will be credited to your Cricket Fantasy King account balance. You may use this balance for future contests or request a withdrawal following our standard withdrawal process.

Non-Refundable Situations:

Refunds are not issued in the following cases:

• User disqualification from a contest due to rule violations.
• Losses incurred during gameplay based on player performance.
• Refund requests made after a contest has started or concluded.

4. Withdrawal of Account Balance

Withdrawal Requests:

You can request a withdrawal of your account balance at any time, subject to the minimum withdrawal amount specified on our platform. Withdrawals will be processed to the payment method linked to your account.

Processing Time:

Withdrawal requests are typically processed within 3-5 business days. However, processing times may vary depending on your payment provider.

Withdrawal Fees:

Cricket Fantasy King may charge a nominal fee for processing withdrawals. Any applicable fees will be clearly communicated during the withdrawal process.

5. How to Request a Refund or Cancellation

Contact Us:

If you wish to cancel a contest entry or request a refund, please contact our support team at [email protected]. Include your account details, contest information, and the reason for your request.

Review Process:

Our team will review your request and respond within 24-48 hours. We may ask for additional information to complete the refund or cancellation process.

6. Changes to the Cancellation & Refund Policy

Cricket Fantasy King reserves the right to update or modify this Cancellation & Refund Policy at any time. Updates will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our platform after any updates signifies your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].